House Clearance Waterloo Service Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Waterloo provides house clearance and waste collection services. By making a booking, confirming a quote, or allowing our team to carry out any work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual or business requesting or paying for the services.

Company means House Clearance Waterloo, the service provider.

Services means any house clearance, waste removal, rubbish collection, bulky item removal, or related activity carried out by the Company.

Premises means the property, land, or location where the Services are to be performed.

Waste means any items, materials, or goods to be removed, including household, commercial, garden, or mixed waste, unless otherwise specified.

2. Scope of Services

The Company provides house clearance and waste collection services including, but not limited to, removal of general household items, furniture, white goods, garden waste, and non-hazardous commercial waste. The specific scope of work for each job will be confirmed with the Client at the time of booking or quotation.

The Company reserves the right to refuse to collect certain items including, without limitation, hazardous or controlled waste, such as asbestos, clinical waste, chemicals, solvents, gas bottles, and any materials for which the Company does not hold the required licences or authorisations.

Where specialist disposal is required, the Company may agree separate terms with the Client, subject to availability and compliance with waste regulations.

3. Booking Process

Clients may request a booking by telephone, email, or online enquiry. The Client must provide accurate information regarding the Premises, the nature and approximate volume of waste, access conditions, parking arrangements, and any relevant risks or restrictions.

Following the Client’s initial enquiry, the Company may provide an estimate based on the information supplied. In some cases, a site visit may be required to provide a more accurate quote. All quotations and estimates are given in good faith but are subject to inspection of the waste and access on arrival.

A booking is only confirmed when the Company has accepted the job and provided confirmation to the Client, which may be verbally or in writing. The Company reserves the right to decline any booking request without giving a reason.

The Client is responsible for ensuring that an authorised person is present at the Premises at the agreed time to provide access, confirm the items to be removed, and approve any variations to the original instruction.

4. Estimates, Quotes and Price Changes

Any price provided before the actual collection, whether described as a quote or estimate, is based on the information provided by the Client. If, on arrival, the volume of waste, type of waste, or the access differs from what was described, the Company reserves the right to amend the price accordingly.

If the revised price is higher than originally indicated, the Client has the option to decline the service before work commences. If the Client decides not to proceed at that point, a call-out or cancellation charge may apply to cover the Company’s reasonable costs, including travel time.

Prices may be based on a combination of factors including volume, weight, type of waste, labour time, and disposal fees. Where the waste is heavier than expected or subject to higher disposal charges, the final fee may be adjusted to reflect these additional costs.

5. Access, Parking and Client Responsibilities

The Client must provide safe and reasonable access to the Premises and to the waste to be collected. The Client is responsible for securing any necessary parking permits or authorisations and for notifying the Company of any parking restrictions, loading limitations, or access issues in advance.

Any parking charges, congestion charges, tolls, or penalty charge notices incurred as a direct result of the Services and due to inaccurate information or instructions from the Client may be added to the Client’s invoice.

The Client must ensure that the items to be removed are clearly identified and that any items that must not be taken are separated or clearly marked. The Company is not liable for removing items that were not clearly excluded where it was reasonable to believe they formed part of the waste.

The Client warrants that they are the owner of the items to be removed, or are authorised by the owner to arrange for their removal and disposal. The Client shall indemnify the Company against any claim brought by a third party alleging unauthorised removal or disposal of goods.

6. Performance of Services

The Company will use reasonable care and skill in providing the Services and will aim to carry out collections at the agreed time and date. Any timeframes provided are approximate and may be subject to traffic, operational issues, or unforeseen circumstances. Time is not of the essence unless expressly agreed in writing.

The Company’s team will load the waste from the Premises or agreed collection point into the Company’s vehicle. Unless otherwise agreed, the Service does not include dismantling of fixtures, disconnection of electrical or plumbing fittings, or work beyond normal manual handling activities.

The Company may, at its discretion, decline to carry out work where it considers that conditions at the Premises present a risk to health and safety, including but not limited to unsafe structures, excessive hoarding without safe access routes, aggressive behaviour, or the presence of prohibited materials.

7. Payments and Invoicing

Unless otherwise agreed, payment is due immediately upon completion of the Services. The Company accepts common payment methods such as cash, bank transfer, and card payment, subject to availability at the time of service.

For business Clients or larger projects, the Company may issue an invoice with specified payment terms. All invoices must be paid in full by the due date shown. The Company reserves the right to charge interest and reasonable recovery costs on overdue sums in accordance with applicable UK legislation.

The Client is responsible for ensuring that funds are available and that payment details provided are correct. If payment is not made when due, the Company may suspend or cancel any further Services and may take appropriate steps to recover the outstanding amounts.

8. Cancellations, Rescheduling and Missed Appointments

The Client may cancel or reschedule a booking by giving reasonable notice to the Company. Where the Client cancels with more than 24 hours’ notice before the agreed arrival time, no cancellation fee will usually be charged.

If the Client cancels with less than 24 hours’ notice, or fails to provide access when the team arrives, the Company reserves the right to charge a reasonable cancellation or call-out fee to cover costs incurred, including travel and staffing.

If the Company must cancel or reschedule due to unforeseen circumstances, it will notify the Client as soon as reasonably practicable and offer an alternative appointment. The Company shall not be liable for any indirect losses suffered by the Client due to such cancellation or delay.

9. Waste Handling and Regulations

The Company operates in accordance with relevant UK waste management legislation and guidance. All waste collected will be transported and disposed of at authorised facilities, with the aim of maximising reuse and recycling where commercially and operationally feasible.

The Client confirms that no hazardous or regulated waste will be presented for collection unless this has been expressly declared and agreed in advance. The Company may refuse to collect any items that it reasonably believes to be hazardous, illegal, or in breach of waste regulations.

The Client must not conceal prohibited items within general waste. If such items are discovered, additional charges may apply to cover safe handling and specialist disposal, or the items may be left at the Premises at the Company’s discretion.

The Company may, where appropriate, separate items for reuse, donation, or recycling. Title to all items removed passes to the Company upon collection, unless otherwise agreed. The Company is not obliged to account to the Client for any value recovered from resale or recycling of items removed.

10. Damage, Liability and Limitations

The Company will exercise reasonable care when carrying out work at the Premises. However, the Client acknowledges that minor scuffs or marks may occur in the normal course of removing bulky or heavy items, particularly in tight or restricted spaces. The Company will not be liable for minor cosmetic damage that is reasonably incidental to the performance of the Services.

The Client must inform the Company of any particularly delicate surfaces, vulnerable fixtures, or areas of concern before work begins. Where the Client requires additional protection or precautions, this must be discussed and agreed in advance.

Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be limited or excluded under UK law.

Subject to the above, the Company’s total liability to the Client in respect of any claim arising out of or in connection with the Services or these Terms and Conditions shall be limited to the total amount paid or payable by the Client for the specific job giving rise to the claim.

The Company shall not be liable for any loss of profits, loss of business, loss of opportunity, loss of data, or any indirect or consequential loss or damage arising from or in connection with the Services, whether in contract, tort, or otherwise.

11. Client Warranties and Indemnities

The Client warrants that all information provided to the Company is accurate and complete to the best of their knowledge and that they have disclosed any relevant circumstances affecting access, safety, or the nature of the waste.

The Client agrees to indemnify and hold harmless the Company, its employees, and agents from and against any claims, losses, damages, costs, or expenses arising out of or in connection with a breach of these warranties or any wrongful act or omission by the Client.

12. Insurance

The Company maintains appropriate insurance cover in respect of its legal liabilities in providing house clearance and waste collection services. Details of insurance cover can be provided on request. The existence of insurance does not extend or increase the Company’s liability beyond that set out in these Terms and Conditions.

13. Complaints and Disputes

If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, preferably within 48 hours of completion. The Company will investigate any complaint and seek to resolve it promptly and fairly.

Where a dispute cannot be resolved directly between the parties, either party may consider seeking independent advice or using an appropriate alternative dispute resolution service. This clause does not affect the parties’ rights to pursue claims through the courts.

14. Force Majeure

The Company shall not be in breach of these Terms and Conditions nor liable for delay or failure to perform its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control, including but not limited to extreme weather, transport disruption, accidents, industrial disputes, or restrictions imposed by authorities.

15. Privacy and Data Protection

The Company will collect and process personal data about the Client only as necessary to manage bookings, provide Services, take payment, and comply with legal obligations. Personal data will be handled in accordance with applicable UK data protection laws.

The Company will not sell the Client’s personal information to third parties. Data may be shared with trusted service providers where required to deliver the Services, process payments, or meet regulatory requirements.

16. Changes to these Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time. The version applicable to a particular booking will be the version in force at the time the booking is confirmed. Clients are encouraged to review the Terms and Conditions periodically to stay informed of any changes relevant to ongoing or future Services.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By proceeding with a booking or allowing the Company to commence work, the Client confirms that they have read, understood, and agreed to these Terms and Conditions.